MOST PATHETIC SERVICE EVER!!!!

I honestly need you guys to fix this issue. I am beyond ****ed off right now as the same thing happened again.

I was told yesterday that I need to wait for the payment that went off my bank account to be reversed which takes 24-48 working hours and that I just need to make another movie booking.

Another R405 went off my bank account without receiving a booking reference. I contacted the call centre after 8am and the agent says I need to wait for your IT department at 9am.

Prudence from your Complaints department contacted me after 9am with no update on my booking reference and this issue and said a manager would call me back in 10-20 min and still no call back!

Like really though Sanlam, what's happening with your system and the horrible service????

I contacted your call centre twice and asked to speak to Prudence in the Complaints department and the call just got disconnected when being transferred.

It's now 4 hours later and I'm still waiting.

Is this how you treat your customers.

Now I don't need to speak to a consultant. I need a complaints manager to call me immediately and have this issue resolved.