HB
Herman B

1 reviews | Active since Mar 2020

02 Oct 2024, 17:22

Most pathetic and unprofeasional service from Sanlam

Would rate them -5 stars.

I app**** for withdraw on 2 pot system beginning of September. As per their portal they inficate it might take up to 15 Business days. Today is the 18 th Business day already. Their pathetic portal even shows the estimate completion date is 30/09/2024..Today is 02/10/2024 and still no outcome. I sent a mail and got response that they will contact me within 2 business days. Today is 3 day.

I underatand they supposedly busy, yet other company paid people out within 2 weeks.

I would advise to stay away from trusting Sanlam with your funds.

0
Replies (2)
Sanlam
Sanlam's reply02 Oct 2024, 17:50
Official
Good day Herman

We apologise for your service experience and have arranged for urgent assistance from the responsible department.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply03 Oct 2024, 16:36
Official
Good afternoon Herman

We have received feedback that an email has been sent to you and that you are being assisted.

Regards
Sanlam Client Care