Monthly *****ing money and despite acknowledging it not paying it back!

<p>Assupol has been deducting from our account for a policy of one of their clients since February 2015. I phoned, but was told they cannot help me. I wrote on the 8th of March this year, and on the 9th a Hannes Coetzee affirmed that the deduction was made and that they will repay me. I asked for the total amount deducted over the period, plus debit order costs plus interest on both the amount deducted and costs incurred. Despite undertakings to do so, no payment has been made by March 15th nor have I recieved a breakdown of calculations as requested.</p>