YB
Yvonne B
1 reviews | Active since Jun 2024
10 Nov 2025, 09:27
MONTHLY STATEMENTS
For the past one year I have been asking for a monthly statement from Sanlam, yet I am paying my account every month. It is very frustrating to deal with rude customer care.
How do I know my balance or if my payments are credited into my account??
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
10 Nov 2025, 09:37Good morning, Yvonne
We are sorry to learn of your poor service experience and have arranged for assistance from Sanlam Personal Loans.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have arranged for assistance from Sanlam Personal Loans.
Regards
Sanlam Client Care
Sanlam's reply10 Nov 2025, 09:37
Official
Good morning, Yvonne
We are sorry to learn of your poor service experience and have arranged for assistance from Sanlam Personal Loans.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have arranged for assistance from Sanlam Personal Loans.
Regards
Sanlam Client Care
YB
Yvonne B's updateReviewer Update
10 Nov 2025, 10:55Thank you for your prompt response. In the future, please email statements unless a customer changes the original arrangement.
YB
Yvonne B's update10 Nov 2025, 10:55
Reviewer Update
Thank you for your prompt response. In the future, please email statements unless a customer changes the original arrangement.
Sanlam's replyOfficial
12 Nov 2025, 13:05Good afternoon, Yvonne
We have received confirmation that the matter has been resolved.
Regards
Sanlam Client Care
We have received confirmation that the matter has been resolved.
Regards
Sanlam Client Care
Sanlam's reply12 Nov 2025, 13:05
Official
Good afternoon, Yvonne
We have received confirmation that the matter has been resolved.
Regards
Sanlam Client Care
We have received confirmation that the matter has been resolved.
Regards
Sanlam Client Care