Money missing- Sanlam *****

I have been a client of Sanlam for the past 10 years. Recently, I made a transaction for my life savings yet my funds have been mishandled.

Incorrect unit prices were app**** to my investment, and despite raising this issue, I have received no meaningful response or urgency regarding my funds. The brokers I approached have also been unable to assist. And the online team have no sense of understanding the issue managers agents no matter who u speak to, in turn they describe there work hold is very difficult.the individuals I spoke to I have emails trains of people etc but no help.

It has now been one month with no clear direction or resolution. This is extremely concerning, as these are my life savings.

Based on my own review of the fund fact sheets, the unit prices app**** do not appear to be accurate or in line with what is expected. As a result, my units have decreased, which should not be the case given my 10-year investment history.

I am deeply disappointed in the lack of accountability, communication, and support from Sanlam. At this stage, I feel completely unsupported, and it is unacceptable that no one is taking responsibility for resolving this matter.

Think twice with investing in Sanlam