CN
Cecilia N
1 reviews | Active since Oct 2024
04 Oct 2024, 08:46
Money ****** from my bank account
I took a policy in September 2019. I haven't claimed a cent from it. I sent messages saying I want to cancel and they said that they will respond. My reason for the cancellation is that I have joined something else. A few days back I received an sms saying my policy has elapsed. To my shock, the money has been deducted from my bank account this morning. It evident that this insurance company is getting rich with our monies. Aren't you guys ashamed of ****ming people of their hard-earned money? Some of us are pensioners. I want my money back. ASAP!!
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Replies (3)
Sanlam's replyOfficial
04 Oct 2024, 08:53Dear Cecilia, we have received your review and noted that there is a refund due to you of the premium received after the policy has ended. We have sent an e-mail to your direct e-mail address to confirm that account detail that the refund payment can be made to. Regards, Assupol Complaints Manager
Sanlam's reply04 Oct 2024, 08:53
Official
Dear Cecilia, we have received your review and noted that there is a refund due to you of the premium received after the policy has ended. We have sent an e-mail to your direct e-mail address to confirm that account detail that the refund payment can be made to. Regards, Assupol Complaints Manager
CN
Cecilia N's updateReviewer Update
04 Oct 2024, 10:52Hi. I have rep**** to the email. Thanks.
CN
Cecilia N's update04 Oct 2024, 10:52
Reviewer Update
Hi. I have rep**** to the email. Thanks.
Sanlam's replyOfficial
04 Oct 2024, 11:05Thanks you, the response was received and refund is in process
Sanlam's reply04 Oct 2024, 11:05
Official
Thanks you, the response was received and refund is in process