NM
Nonjabulo M

1 reviews | Active since Sept 2017

11 Sept 2017, 09:18

Money Debited without my Permission

On February 2017 I realised that Assupol was debitting money from my payslip without my permisiion. I contacted them to file a complaint and they requested that I fill in a form and submit my documents, which I did. I have been calling them over the months but till today my money has not yet been refunded.

0
Replies (2)
Sanlam
Sanlam's reply11 Sept 2017, 09:38
Official

Dear Nonjabulo Mbuyisa,

We are really sorry to hear you had this experience.

We will be in direct communication with you shortly to provide us with more information to resolve the issue.

Proudly Serving,

Assupol Complaints Team

Sanlam
Sanlam's reply20 Sept 2017, 10:07
Official

Good Day,

We refer to our direct communication and confirm that the refund was paid.

Please accept our sincere apology again for any inconvenience caused.

Proudly Serving,

Assupol Complaints Team