Money card

I hope that this time it will be urgent. The call centre say its the couriers and the couriers say they dont know what im talking about. I dont know if the card was printed yet or even if it was dispatched the the couriers. I was told that the issue was tlresolved on the 27/12/2023. Yet when I called yesterday I was told IT is still investigating. To be honest I dont exactly know what the initial problem was or still is. I mean surely there are measures in place to keep clients happy while you iron out the creases in your business.

Yes, I did call them but we still have no idea when the problem will be resolved. I am jusy very disappointed that a process that should have been completed in 5-7 working days has now become almost a month.

Good Day Once again.
I do not know whether you have *********** people working there or whether they have been told to spin a story everytime someone follows up on this matter. Not a single person has made.an effort to contact me with feedback. I called in again today and was told I must just wait for courier department to contact me. No one knows the status of this issue or how long before it can be resolved. It is almost a month since this issue was identified but there are no solutions it seems.