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Lorraine V

1 reviews | Active since Jun 2021

12 Jun 2024, 12:46

Money back

The worst services ever. I want my money back 😩 shuuu I wrote to you on the 3rd and no one answers. Are you running a tuckshop

0
Replies (9)
Sanlam
Sanlam's reply12 Jun 2024, 12:54
Official
Dear Lorraine, thank you for your review. I am so sorry to hear about this poor service experience. We will urgently correct this and assist you shortly. Please look out for our direct e-mail to your e-mail address provided in this review. Regards, Assupol Complaints Manager
LV
Lorraine V's update13 Jun 2024, 12:00
Reviewer Update
Can you call me n resolve this can't wait any longer
Sanlam
Sanlam's reply13 Jun 2024, 12:32
Official
We will request for you to be contacted
LV
Lorraine V's update19 Jun 2024, 13:02
Reviewer Update
Can I get this done already
Please call me
Sanlam
Sanlam's reply19 Jun 2024, 13:39
Official
Good day, we have escalated to urgent refund request to our Finance team and will provide further feedback asap.
LV
Lorraine V's update19 Jun 2024, 13:50
Reviewer Update
please and thank you the 48 hours i was told about lapse but nothing
Sanlam
Sanlam's reply19 Jun 2024, 14:34
Official
The refund is in process and should be paid before the end of the week. Thank you for your patience
LV
Lorraine V's update19 Jun 2024, 14:57
Reviewer Update
Please and thank you
Sanlam
Sanlam's reply19 Jun 2024, 15:19
Official
100%