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brenda P

1 reviews | Active since Mar 2015

12 Jan 2019, 06:56

Money back

Recently when i was submitting my sars returns they told me i am owing but to check how much am owing sars i have to go to my headoffice so we can c who is deducting on my salary,i found that i have a retirement with assupol which i dont remember taking that if i knew the whole of the years i was gonna just go to assupol for a certificate so i can submit to sars.meaning when i told the financial advisor to apply for my on call plus he made me sing papers also for my retirement but why would he?so i founed Assupol they told me to fill forms for my money back and i did,when they r supposed to pay they tell me they wont because i owe sars and i said dont tell me about sars because i pay sars every month theres no way i could owe sars.pay me my money that u were deducting every month thats all.even today and i am very angry i went up and down like a headless chiken.so people be careful with this financial advisors.they will do things and put u in situations where u wouldn't want yourself to be in.nna i just want my money back thats all

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Replies (1)
Sanlam
Sanlam's reply14 Jan 2019, 07:16
Official
Good Morning Brenda, Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly. We are really sorry that you feel our service has not been up to standard. Your complaint reference number is 1864. Our further communication with you will be by direct e-mail or phone. For your convenience, please note our dedicated complaint channels: *** / ***. Proudly serving. Assupol Complaints Team 

Best regards,