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MK
Margo K

1 reviews | Active since Oct 2019

10 Oct 2019, 15:02

MK

I am so disgusted in the service that I am receiving. It is impossible to get a straight answer as everyone gives me a different date or a different reason. I have spoken to 5 people in the course of 2 weeks and still my issue has not been resolved. I am awaiting a partial pay-out and I am purchasing a vehicle with the money. For 2 weeks I have been thumb sucking reasons why I am unable to pay the dealer. For 2 weeks I have been receiving different stories and different dates. I am not one to complain but this is ridiculous. Can someone please for the love of GOD give me a straight answer. I called around 14H00 today and again a different excuse. Is there anyone that knows how to do their work!. This is extremely very BAD CUSTOMER SERVICE.

0
Replies (4)
Sanlam
Sanlam's reply10 Oct 2019, 15:30
Official
We acknowledge your posting.  For us to be able to attend to it, you will have to provide us with more details.  Please insert you ID or policy number in the response

Kind regards
Regards
MK
Margo K's update10 Oct 2019, 15:43
Reviewer Update
I just called again and what was promised to me this morning had not been actioned. Now you tell me, how th hell do you guys work.
Sanlam
Sanlam's reply10 Oct 2019, 16:19
Official
We acknowledge your complaint and refer to our telephone conversation.  Sanlam will phone you again tomorrow morning as  you confirmed with me.

Kind regards
Sanlam Client Relations
Sanlam
Sanlam's reply11 Oct 2019, 10:21
Official
Good day Margo
 
We were informed that a consultant has contacted you.  We will be closing the case on the Hello Peter platform.  Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
 
We value you as a client.

 Regards

Client Relations