Missing documents for Refund claim

Subject: Sanlam Mount Frere Branch - Missing Documents for Refund Claim

Dear HelloPeter,

I am writing to express my frustration with Sanlam's Mount Frere branch. Two weeks ago, I submitted a refund claim at the branch, providing all required documents, including my bank statement and ID copy.

However, when I followed up on my claim, I was informed that there are no documents on file. I am shocked and disappointed by this response, as I distinctly remember submitting the documents at the branch.

I request that Sanlam investigates this matter urgently and locates the missing documents. I would appreciate a prompt resolution to this issue and my refund to be processed without further delay.

I hope that by posting this complaint on HelloPeter, Sanlam will take my issue seriously and take immediate action to resolve it.

Sincerely, Onako ***