ES
Enos S

1 reviews | Active since Apr 2020

21 Nov 2024, 14:21

Miss Kholeka Modisa has good customer service.

On the 25th of October 2024, I opened an Assupol funeral policy, and later, I got the cheapest offer from my back. Then, I requested that Assupol terminate my policy. I emailed the (1. *** 2. *** 3. *** 4. *** 5. *** 6. ***) and they were no help.

I called the call center representative and spoke to Miss Kholeka Modisa. After she asked the security questions and the reason for the cancellation, she explained the policy rule and advised me not to cancel the policy. She helped me with pride and good customer service. Assupol didn't debit, thanks to Kholeka.

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Replies (3)
Sanlam
Sanlam's reply21 Nov 2024, 15:00
Official
Dear Enos, thank you so much for your kind words regarding Kholeka. We truly appreciate your feedback and are happy to hear about your positive experience. It is wonderful to see that Kholeka's efforts and commitment to proudly serve our clients are recognized. We will make sure to also inform her line management team. Best regards, Assupol Complaints Manager
ES
Enos S's update23 Nov 2024, 15:08
Reviewer Update
Pleasure is all mine.
Sanlam
Sanlam's reply24 Nov 2024, 09:38
Official
:)