Misplaced funds...

They don't acknowledge us, you called wuth your money, the consultants dismiss you , there's one called Khanyisa, very arrogant. I've been trying to tell them that I received payment notification but no actual payment. They ignored me. My daughter's winter clothes payment is over due, I called in and I'm told it was paid on the 10th, to who because we did not receive it we have been calling and getting different responses about this. The consultant this morning tells me that the payment was done, who was paid? I sent through an email, no replies...none whatsoever. Please respect us. Acknowledge us....and give me a call