Misled by Sanlam advisor

I took a funeral policy with Sanlam on the 12th of October 2022. I was assisted by an advisor called Londile. I moved from Metropolitan as he promised that the cover he quoted me on was the similar to the one I was cancelling. On Tuesday last week I learned that the cover with Sanlam does have death waiver yet the one I exited had one. I called the advisor and he still insisted that my cover has a death waiver option even after the callcentre had confirmed that it doesn’t. I now have to pay R1000 to get a new advisor who can fix the mess he created and he does not take my calls. I called four times on Thursday 2025.02.27, his phone was off. Can Sanlam Life assist me to track him and solve this problem.