Misleading information and pathetic client service

I called the customer service today 12.12.19 at 12.55 and spoke to Zelina Patsa who was extremely rude, impatient and provided incorrect information. I called towards the end of November to re-instate my policy however Zelina could not pick up any notes or footprint following that request. When I called toward the end of November to take out the additional policy and re-instate the old one I was told by the gentleman I was talking to that at the end of November my old policy would lapse and if I can at the beginning of December 2019 the outstanding amount of R1435.61 would fall off as my policy would start afresh without any waiting period as I have been a client for many years. Today when I call to do exactly that I’m told by Zelina that is not the case and that conversation is not recorded anywhere on the system and that I will remain a must for me to pay that outstanding amount for one of my policies. I need the conversation/call I made before today retrieved and sent to me please for me to take this matter forward.