Misleading Information

Why was I send an email with a quote of a claim attached and then I asked about it and then it was I can make a claim based on estimates

I have send this now to the Ombudsman also cause this is very misleading.

Information on your Sanlam Plan / Policy Our reference: ********** 896 Dear Mr Noah If you have internet access, click here to view information on your Sanlam Plan / Policy. If you do not have internet access, click here. The information will be sent per letter to your postal address. Certain information concerning your plan / policy will in future be sent to you via e-mail and we trust that you will find this communication channel valuable. For any enquiries please do not click on "reply" above, but send an e-mail to ********** to ensure that we receive your enquiry. You can also have 24-hour access to our online service, Sanlam Secure Services. Here you can update your personal details, request the latest balance and values of your plans or investments and much more. Follow the links from the Sanlam website to access our online service. Regards Client Care Centre PO Box 1, Sanlamhof, 7532, South Africa Tel. ********** 526 / + ********** 5000 Fax + ********** 9440 Access your benefit statement and tax information The benefit statements and tax information are available Monday to Friday 07:00 – 20:00 and Saturday 07:00 – 13:00. Please note that only the policy or plan owner is entitled to access this information and that legal action can be taken against any unauthorised person accessing this information. Good day Mr Joseph Noah Please enter your ID number in the input box below to confirm your identity and tick the box to indicate that you are the owner of the policy(ies) or plan(s) linked to the ID number provided. ID number I am the owner of the policy(ies) or plan(s) linked to the ID number provided. Secure Services If you are not already receiving your communication via e-mail, Sanlam can make your future annual benefit statements and relevant policy or plan information available to you via e-mail. Provide us with your e-mail address and other details by registering on Secure Services. It also provides regular access to your portfolio of Sanlam products including Sanlam Private Wealth and Glacier. Go to Secure Services Retirement Fund bulletins This is what was send to me and now I'm unable to access it Seriously this is suspicious now

RE: ********** 89x6 Hello Peter - ********** 134089 Inbox x Attachments Sammy Gallant (SPF) ********** Attachments09:17 (7 minutes ago) to me Mr Noah There is no indication suggesting that Sanlam create an expectation of a claim due to you. Sanlam only informed you of your policy that is in arrears. I attached the letter for ease of reference. I am closing the file on the matter. Regards Sammy Gallant Senior Consultant: Client Relations SPF Shared Services: Policy Administration & Claims Why was it answered that I could make a claim on or after the 25.06.2018. This means it's false when I asked about it. I'm taking this matter to the OMBUDSMAN NOW. People of South Africa if this is how they at SANLAM, treat people by misleading them, I suggest that you invest and take your policies to another company as soon as possible.