1 reviews | Active since Jul 2017
misleading information
I was looking around for a good reasonable life policy n SANLAM is 1 of the FSP who called me for a quote, they asked medical questions n smoking status,I answered all of them truly to the best of my knowledge. I agreed to go ahead with them because they were 1 of the cheapest from the quotes I got, Shaneez sent me the docs to sign on the agreed premium and a week later a nurse came to my office to do HIV test all that went well. Fast forward I get a call from Shaneez telling me my premium escalated cos of my smoking status that I didn't disclose at the beginning and that is a PURE LIE I know very well I did disclose. She captured the non smoking status deliberately to keep my premium low. Her supervisor listened to the call and yes I did disclose then what kind of a sick joke is this to just change my premium?
Sanlam want to get clients by not doing proper underwriting then later change the premium just like that where is HONESTY and INTERGRITY ?
Good day
Thank you for bringing this to our attention . We acknowledge receipt of your complaint and will arrange for urgent investigation.
Kind Regards,
Client Relations
Good day
Thank you for bringing this to our attention . We acknowledge receipt of your complaint and will arrange for urgent investigation.
Kind Regards,
Client Relations
Dear faith nyalunga
I refer to your posting of yesterday; I attempted to make contact with you earlier but you are unfortunately not available.
It has been brought to our attention that the Manager of the responsible agent has contacted you with an alternative option and this will be discussed offline.
I trust this meets your approval.
Kind regards
Leigh-Roy Apollis
Dear faith nyalunga
I refer to your posting of yesterday; I attempted to make contact with you earlier but you are unfortunately not available.
It has been brought to our attention that the Manager of the responsible agent has contacted you with an alternative option and this will be discussed offline.
I trust this meets your approval.
Kind regards
Leigh-Roy Apollis