HB
Hector B

1 reviews | Active since Mar 2020

04 Aug 2020, 10:35

Mislead by a sanlam intermediary

I feel very much betrayed by an intermediary who made me a fool. In 2018 i visited i visited the sanlam branch in Phuthaditjhaba Mandela Park seeking to open an investment product to save money. Instead this intermediary decided to open a funeral cover aswell. Meaning the monthly contributions i dedicated to the investment were split into two products ( funeral + investment) without my authorisation. I had to cancel the whole product. All i'm saying is follow up on the products they sell to you.

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Replies (1)
Sanlam
Sanlam's reply04 Aug 2020, 10:37
Official
Dear Hector

We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance. 

Kind regards,
Sanlam Client Relations