MISLEAD

I TOOK OUT 3 CASHBACK FUNERAL COVERS IN 2020,WHERE I HAD SMSED "CASHBACK"AND THE AGENT CALLED AND I EMPHASIZED I WANT A CASH BACK COVER, HE EXPLAINED I WILL BE GETTING MY CASHBACKS EVERY AFTER 4 YEARS IF I DID NOT CLAIM. TO MY SUPRISE AFTER 4 YEARS WHEN I ASK FOR MY CASH BACK THEY STATE I WAS NOT COVERED FOR A CASHBACK, THEY SENT ME THE CALL RECORDS HOWEVER THE RECORDS DO NOT START FROM THE BEGINNING. THEY DONT WANT TO GIVE ME THE CASH BACK INSTEAD THEY SAID I SHOULD INCREASE MY PREMIUM TO ACCOMODATED THE CASHBACK BENEFIT

PLEASE ASSIST