Miserable Customer Service and no assistance.

Sanlam Personal debited my account when they shouldn't. I paid up my loan and received a paid up letter and was promised my account will not be debited again. They went ahead debited R5071.75 from my account money I left for other debit orders hence the other debit orders failed and I was charged R150 per failed debit order. I have reported the issue to Sanlam and it's almost 2 weeks now and I'm yet to get any feedback. I have furnished them with all the information required. All they are interested in is what benefits them. They returned the amount debited but I also want them to take care of the fee Absa is changing me for 4 failed debit orders including theirs as they tried debiting prior before trying again. They are good at taking but not assisting. Their telephone line is pathetic as getting through to someone is like driving to the moon.