SJ
Sinethemba J
1 reviews | Active since Jan 2023
29 Aug 2024, 15:20
Miscommunication
I have been calling the call center for past two weeks asking for an update on death claim and it looks like there firewall between communication on what is the problem to proceed with the claim
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Replies (2)
Sanlam's replyOfficial
29 Aug 2024, 15:29Good day Sinethemba
Our sincere condolences with your loss.
We are also sorry to learn of your service experience and have arranged for urgent assistance from the responsible department.
Regards
Sanlam Client Care
Our sincere condolences with your loss.
We are also sorry to learn of your service experience and have arranged for urgent assistance from the responsible department.
Regards
Sanlam Client Care
Sanlam's reply29 Aug 2024, 15:29
Official
Good day Sinethemba
Our sincere condolences with your loss.
We are also sorry to learn of your service experience and have arranged for urgent assistance from the responsible department.
Regards
Sanlam Client Care
Our sincere condolences with your loss.
We are also sorry to learn of your service experience and have arranged for urgent assistance from the responsible department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
02 Sept 2024, 13:02Good day Sinethemba
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Sanlam's reply02 Sept 2024, 13:02
Official
Good day Sinethemba
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care