Minimal effort is the way to go apparently

I have been asking over and over for review on my premium as i am no longer a smoker and have asked for a quote to add my niece on the funeral cover. More than a month later after sending a complaint and review on hello peter, i finally got a call and was assisted.

They finally made the effort to send out a nurse to me for a cotinine test to prove i dont smoke, which is understandable, and now it has been almost 2 weeks since then and now i am hearing nothing again. Still havent even gotten the quote for my niece.

Seriously disappointing.

Do you only respond when a review is made on hello peter?