sM
sheila M
1 reviews | Active since Mar 2018
30 May 2024, 07:31
I WANT MY MONEY BACK INTO MY ACCOUNT
<div>I always have to resort to Hellopeter for my queries to be resolved when it comes to Assupol. I have cancelled my funeral policy with this company September 2023 I even received sms confirmation that my policy is cancelled yet they still debiting my account up to date. I WANT MY REFUND FROM THE DAY I CANCELLED TILL THE LAST AMOUNT YOU DEBIT. THIS PEOPLE ARE ****MERS, I DON'T WANT TO HEAR STORIES CANCEL THE DARM THING AND GIVE ME MY MONEY. IF THIS MATTER IS NOT RESOLVED BY TODAY WILL INVOLVE ALL SOCIAL MEDIA INCLUDING FACEBOOK AND TWITTER BECAUSE AM FEDUP NOW WITH THIS NONSENSE.</div>
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
30 May 2024, 08:08Dear Sheila, thank you for your review. Both policy numbers appearing under the ID number you provided was cancelled in Sept 2023. No premiums were deducted. Please send us the policy number/s and the payslips to show the ongoing premium deductions, to help us investigate this further. ***. Regards, Assupol Complaints Manager.
Sanlam's reply30 May 2024, 08:08
Official
Dear Sheila, thank you for your review. Both policy numbers appearing under the ID number you provided was cancelled in Sept 2023. No premiums were deducted. Please send us the policy number/s and the payslips to show the ongoing premium deductions, to help us investigate this further. ***. Regards, Assupol Complaints Manager.
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sheila M's updateReviewer Update
30 May 2024, 12:47And where do I send the documents?
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sheila M's update30 May 2024, 12:47
Reviewer Update
And where do I send the documents?
Sanlam's replyOfficial
30 May 2024, 13:15We will send you a direct e-mail with the contact detail.
Sanlam's reply30 May 2024, 13:15
Official
We will send you a direct e-mail with the contact detail.