BP
Bokamoso P

1 reviews | Active since Mar 2020

11 Dec 2025, 16:21

****mers poorest service

My name is Ruth Phokela, and I regret taking out a funeral cover with Assupol Life. I was told that my premium would be paid within 48 hours. When I called, I was put on hold for an hour. Before that, two of the consultants hung up on me. I was told that the claim department has not even actioned or opened my email with all the documents. My advice to the world is to never go with Assupol; they are a ****. I'm still waiting, even today, for them to pay my money.

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Replies (1)
Sanlam
Sanlam's reply12 Dec 2025, 05:50
Official
Dear Bokamoso, we have received your review. Our sincerest apology for any frustration caused and condolences on the passing of your loved one. Our feedback will be sent to your direct email. Regards, Assupol Complaints Manager