KM
Khuthala M
1 reviews | Active since Oct 2016
02 Dec 2024, 18:07
****mers
Sanlam changed the Indie Ploicy to a Matrix Policy and the Matric Policy is not a like for like as the Indie Policy, I have been emailing Sanlam since the change but I am sent from pillar to post. All I am asking for is a like for like or payback my monthly premiums with interests. I did not wake up one day and decide to change the cover; now I am supposed to forfeit my monthly premiums because of your contract breach; now I am told I was supposed to complain a while ago; check your records on when I sent a complaint email around this discrepancy.
Helpful (0)
Replies (2)0
Replies (2)Sanlam's replyOfficial
02 Dec 2024, 18:38Good day Khuthala
We are sorry to hear of your dissatisfaction. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
We are sorry to hear of your dissatisfaction. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
Sanlam's reply02 Dec 2024, 18:38
Official
Good day Khuthala
We are sorry to hear of your dissatisfaction. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
We are sorry to hear of your dissatisfaction. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
03 Dec 2024, 11:16Good day Khuthala
This is to confirm that you have been contacted via email.
Regards
Sanlam Client Care
This is to confirm that you have been contacted via email.
Regards
Sanlam Client Care
Sanlam's reply03 Dec 2024, 11:16
Official
Good day Khuthala
This is to confirm that you have been contacted via email.
Regards
Sanlam Client Care
This is to confirm that you have been contacted via email.
Regards
Sanlam Client Care
