KM
Khuthala M

1 reviews | Active since Oct 2016

02 Dec 2024, 18:07

****mers

Sanlam changed the Indie Ploicy to a Matrix Policy and the Matric Policy is not a like for like as the Indie Policy, I have been emailing Sanlam since the change but I am sent from pillar to post. All I am asking for is a like for like or payback my monthly premiums with interests. I did not wake up one day and decide to change the cover; now I am supposed to forfeit my monthly premiums because of your contract breach; now I am told I was supposed to complain a while ago; check your records on when I sent a complaint email around this discrepancy.

0
Replies (2)
Sanlam
Sanlam's reply02 Dec 2024, 18:38
Official
Good day Khuthala

We are sorry to hear of your dissatisfaction.  Your complaint has been escalated to the relevant team to assist you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply03 Dec 2024, 11:16
Official
Good day Khuthala

This is to confirm that you have been contacted via email.
Regards
Sanlam Client Care