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Vuyiseka M
1 reviews | Active since Oct 2020
12 Jan 2026, 10:55
****mers
Assupol is a ****. How can they keep deducting payments from a policy that was canceled? I received a confirmation email as proof of cancellation. However, in December when I checked my payslip, I noticed that Assupol had deducted money. I called them and was promised a refund, but I am still waiting. This morning, when I checked my payslip for this month, I saw they are going to deduct again, a second time, even though the policy has been canceled. I tried calling (0860) 000-789 and (0860) 103-091 several times. On the first number, I have been on hold from 9:00 AM until now
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Replies (3)
Sanlam's replyOfficial
12 Jan 2026, 11:03Good day Vuyiseka, we have received your review. Our sincerest apology for any inconvenience caused. Our feedback will be sent to your direct email, following the investigation into this matter. Regards, Assupol Complaints Manager
Sanlam's reply12 Jan 2026, 11:03
Official
Good day Vuyiseka, we have received your review. Our sincerest apology for any inconvenience caused. Our feedback will be sent to your direct email, following the investigation into this matter. Regards, Assupol Complaints Manager
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Vuyiseka M's updateReviewer Update
13 Jan 2026, 08:06I am awaiting the resolution of my complaint and would appreciate it if it could be finalized as a matter of urgency. Thank you.
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Vuyiseka M's update13 Jan 2026, 08:06
Reviewer Update
I am awaiting the resolution of my complaint and would appreciate it if it could be finalized as a matter of urgency. Thank you.
Sanlam's replyOfficial
13 Jan 2026, 08:13Thank you, we received your bank detail and escalated it to our refund team to process the December premium refund. It should be paid in 5 to 7 working days.
Sanlam's reply13 Jan 2026, 08:13
Official
Thank you, we received your bank detail and escalated it to our refund team to process the December premium refund. It should be paid in 5 to 7 working days.