TO
Tony O
1 reviews | Active since Sept 2025
17 Sept 2025, 08:26
Medical Insurance
Without Prejudice
***9X3 MR ONYE,CHIBUIKE,A (***3)
I had received an approval and life cover from Sanlam on Monday 15th September 2025 after 2 years of medical process and waiting. This approvals were received and accepted by myself as an active life cover from Sanlam. Only to receive a change later same day, that my life cover was now declined after having placed me on a cover. There were no stated reason on email why this was now reversed and suddenly declined. At this stage I have suffered prejudice and emotional frustration with the entire process spanning 2 years of medical checks.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
17 Sept 2025, 08:33Good day Tony
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's reply17 Sept 2025, 08:33
Official
Good day Tony
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.
Regards
Sanlam Client Care
TO
Tony O's updateReviewer Update
17 Sept 2025, 09:07PLANHOLDER : MR ONYE,CHIBUIKE,A
Good day
The application for insurance was accepted at sub-standard
terms due to medical reasons which are known to the client /
doctor. As there were no new abnormalities detected during the
evaluation process, a letter will not be sent to the client's family
doctor. The request for change will follow shortly.
Thank you,
Nithar
NUB-Underwriting
Good day
The application for insurance was accepted at sub-standard
terms due to medical reasons which are known to the client /
doctor. As there were no new abnormalities detected during the
evaluation process, a letter will not be sent to the client's family
doctor. The request for change will follow shortly.
Thank you,
Nithar
NUB-Underwriting
TO
Tony O's update17 Sept 2025, 09:07
Reviewer Update
PLANHOLDER : MR ONYE,CHIBUIKE,A
Good day
The application for insurance was accepted at sub-standard
terms due to medical reasons which are known to the client /
doctor. As there were no new abnormalities detected during the
evaluation process, a letter will not be sent to the client's family
doctor. The request for change will follow shortly.
Thank you,
Nithar
NUB-Underwriting
Good day
The application for insurance was accepted at sub-standard
terms due to medical reasons which are known to the client /
doctor. As there were no new abnormalities detected during the
evaluation process, a letter will not be sent to the client's family
doctor. The request for change will follow shortly.
Thank you,
Nithar
NUB-Underwriting
TO
Tony O's updateReviewer Update
17 Sept 2025, 09:13Without Prejudice,
You are constantly refering messages. SANLAM LIFE is one and same of SANLAM. Can you address this issue in this public platform. I dont mind my details andmedicals made public. Sanlam and its underwriters have preconcieved opinions. I keep the benefit of doubt that sanlam and its underwriters will do the right thing by reinstating my life cover as approved with the initially terms of cover. Nothing additonal to this effect. Otherwise it will be widely true that Sanlam can never be trusted in insurance matters.
You are constantly refering messages. SANLAM LIFE is one and same of SANLAM. Can you address this issue in this public platform. I dont mind my details andmedicals made public. Sanlam and its underwriters have preconcieved opinions. I keep the benefit of doubt that sanlam and its underwriters will do the right thing by reinstating my life cover as approved with the initially terms of cover. Nothing additonal to this effect. Otherwise it will be widely true that Sanlam can never be trusted in insurance matters.
TO
Tony O's update17 Sept 2025, 09:13
Reviewer Update
Without Prejudice,
You are constantly refering messages. SANLAM LIFE is one and same of SANLAM. Can you address this issue in this public platform. I dont mind my details andmedicals made public. Sanlam and its underwriters have preconcieved opinions. I keep the benefit of doubt that sanlam and its underwriters will do the right thing by reinstating my life cover as approved with the initially terms of cover. Nothing additonal to this effect. Otherwise it will be widely true that Sanlam can never be trusted in insurance matters.
You are constantly refering messages. SANLAM LIFE is one and same of SANLAM. Can you address this issue in this public platform. I dont mind my details andmedicals made public. Sanlam and its underwriters have preconcieved opinions. I keep the benefit of doubt that sanlam and its underwriters will do the right thing by reinstating my life cover as approved with the initially terms of cover. Nothing additonal to this effect. Otherwise it will be widely true that Sanlam can never be trusted in insurance matters.
Sanlam's replyOfficial
17 Sept 2025, 09:32Please note that this profile represents the Sanlam Group as a whole and is not dedicated to one specific department or business unit. The relevant business unit will provide you with feedback.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply17 Sept 2025, 09:32
Official
Please note that this profile represents the Sanlam Group as a whole and is not dedicated to one specific department or business unit. The relevant business unit will provide you with feedback.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's replyOfficial
17 Sept 2025, 11:16This is to confirm that you were contacted and will be assisted further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply17 Sept 2025, 11:16
Official
This is to confirm that you were contacted and will be assisted further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
TO
Tony O's updateReviewer Update
17 Sept 2025, 12:06Yes I been contacted and further awaiting feedback to the further investigations to sanlam decision and process.
TO
Tony O's update17 Sept 2025, 12:06
Reviewer Update
Yes I been contacted and further awaiting feedback to the further investigations to sanlam decision and process.