Hellopeter
Share Your Experience
KN
Kg N

1 reviews | Active since Dec 2021

09 Jul 2024, 13:18

Mbali from Sanlam is rude

Consultants who treat clients like idiots, Mbali is very rude and doesn't respond to questions asked. I well knowledgeable of the processes and procedures of paying claims. You don't have to cut me off just because am asking a valid question based on what you said yesterday

0
Replies (9)
Sanlam
Sanlam's reply09 Jul 2024, 13:24
Official
Good afternoon Kg

We are sorry to hear about your service experience and have escalated the matter to the responsible team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply10 Jul 2024, 11:13
Official
Good morning Kg

We have received feedback that Sanlam Corporate has been in touch with you and that they are busy assisting you.

Regards
Sanlam Client Care
KN
Kg N's update11 Jul 2024, 15:09
Reviewer Update
Am now convinced that sanlam consultants don't know what their doing.
One called yesterday saying one thing.
The other text today saying complete opposite of what was said yesterday.
Now they saying they've escalated my query which might take 48 hours to resolves. Yet again their turn around time conflicts with what was said yesterday.
This is my 3rd claim with sanlam and on neither did they prove me wrong on customer service.

Worst service ever...
Sanlam
Sanlam's reply11 Jul 2024, 15:19
Official
Good afternoon Kg

We are sorry to hear this.

We are following up with Sanlam Corporate.

Regards
Sanlam Client Care
KN
Kg N's update11 Jul 2024, 15:29
Reviewer Update
You've been saying that for 2 weeks now
Sanlam
Sanlam's reply12 Jul 2024, 09:10
Official
Good morning Kg

We have received feedback that Sanlam Corporate has sent you an email.

Regards
Sanlam Client Care
KN
Kg N's update12 Jul 2024, 09:50
Reviewer Update
When?, the last email I got was yesterday. Sanlam only sends me emails if I complained..

They said they'd sent payment confirmation today and whatever else. But based on past experience am not holding my breath.

I'll surely be told it takes 48 hours or 2 weeks🤷
Sanlam
Sanlam's reply12 Jul 2024, 10:03
Official
Hello Kg

We are indeed referring to the email sent to you yesterday afternoon.

We have also received feedback that the payment will be done today.

Regards
Sanlam Client Care
KN
Kg N's update12 Jul 2024, 10:32
Reviewer Update
If you say so