MV
Matt V

1 reviews | Active since Nov 2016

31 Jul 2025, 10:37

Matt Viney

I have tried endlessly with Sanlam to get in touch with an adviser that would be able to assist/ advise me wrt the maturity of an annuity. Since June I've been trying through your whatsapp platform, life@sanlam even complaints@sanlam to no avail. At first I was referred to an adviser who does not exist. A week ago I was informed that someone would contact me based on a complaint and I am still waiting. I have been a loyal client for more than 30 years and I just don't see myself extending it.

0
Replies (2)
Sanlam
Sanlam's reply31 Jul 2025, 10:50
Official
Good day Matt

We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
 
Regards
Sanlam Client Care 

Best regards,

Sanlam
Sanlam's reply31 Jul 2025, 12:08
Official
Good afternoon Matt

We have received feedback that initial contact has been made with you and that you will be assisted further.

Regards
Sanlam Client Care

Best regards,