Hellopeter
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BM
Bongiwe M

1 reviews | Active since Jan 2021

19 Jun 2022, 13:35

Marketing messages

Hi, i recently opted out of your personal loan marketing sms and now i’m receiving about 20 thank you messages everyday. Kindly stop sending me these messages please

Regards

0
Replies (4)
Sanlam
Sanlam's reply19 Jun 2022, 23:21
Official
Dear Bongiwe

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation. 

Kind regards 
Sanlam Client Relations 

Best regards,

BM
Bongiwe M's update20 Jun 2022, 09:26
Reviewer Update
This is irritating ahame, i tried to call the client care line and everytime i speak to a consultant they put me through to a number that gets cut off, remember i’m using airtime to call these people and this is the service i’m getting.

Please make these sms’s stop. This morning alone i’ve received more than 30 sms’s and it’s still 9o’clock, why can’t you just remove my number from your list because this is irritating
Sanlam
Sanlam's reply20 Jun 2022, 12:22
Official
Dear Bongiwe

Your matter has been escalated and our team will bein touch with you. 

Regards
Client Relations

Best regards,

Sanlam
Sanlam's reply23 Jun 2022, 14:19
Official
 Dear Bongiwe 

We were informed that a consultant has contacted you.  We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department.  Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.  Regards Sanlam Client Relations 

Best regards,