Manager refusing to submit my funeral insurance application

<p>Around 06 December 2016 “I do not remember the exact date” I app**** for a Sanlam funeral cover though a field consultant Thulani Ficks.</p> <p> </p> <p>This young man has been trying to sell me a cover for a couple of months however when I finally took the cover I was surprised when he requested a payslip. This is not the first Insurance I was applying for and was never requested a payslip. I anyway provided him with the payslip although this was strange. He explained to me that he will be submitting the documents.</p> <p> </p> <p>About two days later he contacted me saying that his manager is refusing to submit the form before I provide a three months bank statement. I should send the bank statement directly to the manager at ********** I asked him why and he said the manager says she does not want the plan to lapse. I said this cannot be right I am not applying for a home loan or something similar to that this is a funeral insurance and it is certainly not the first funeral insurance I am applying for.</p> <p> </p> <p>Well to cut everything short I could have just called Sanlam and took the same cover and I am sure the consultant on the call would have submitted my application without the need for a payslip and or bank statement. Or better yet took a cover with another provider. I am however aware that the poor young man who spent a lot of his time selling me insurance will lose out on commission and I want him to get it.</p> <p> </p> <p>My complaint is against his manager who is not submitting my application and not the young man, clearly the manager is more concerned about his/her financial gain rather than me as a client surely this is *********. I mean I should be covered now but I am not.</p> <p> </p> <p>Well the young man refused to give me the manager’s name when I told him that I will going to log a formal complaint. However he had already given me an email address as provided above, so I guess the manager is Nodumo, or Nodumo can point you to the relevant person who is refusing to submit my application.</p> <p> </p> <p>Please look into this query.</p>