LL
Louise L

1 reviews | Active since Jul 2016

17 Jul 2025, 15:13

Make sure who will handle your estate .

Having to deal with the loss of a loved one and to have Sanlam Trust handle the estate was a absolute nightmare . Since the beginning of the estate they just do not bother to answer emails, or give proper assistance with anything. When you question or ask about something instead of giving you a direct answer they make all this bold statements and is condescending and patronizing without answering what you actually ask about . I will not recommend them at all , i regret the day the broker convince me that they are professional and competant , because i did not experienced that .

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Replies (2)
Sanlam
Sanlam's reply17 Jul 2025, 15:25
Official
Good afternoon Louise

Our sincere condolences with your loss.

We’re also very sorry to hear about the service experience you’ve had, and we’d like to assist.

Please send us the ID number of the deceased, via private reply.

Once we receive it, we’ll escalate the matter for assistance.

Please rest assured that any information you share will be used solely to assist with this matter.
Regards
Sanlam Client Care
Sanlam
Sanlam's reply24 Jul 2025, 08:58
Official
Good day  Louise

This is to confirm that you have been contacted and provided with the requested information.
Regards
Sanlam Client Care