MAD for Assupol Life Is A ****

am RP Nkwale and have been with Assupol Life for over 10 years, currently with 6 Family Excellence Funeral Plans and 1 retirement Annuity paying over R3000.00 per month via a stop order. I trusted Assupol with the lives of my family members and my hard earned money. I did this because I am a bread winner. I have claimed thus far for 2 funerals and I must say every time I claim I have to fight for what's mine. I lost my Aunt yesterday and when I check my policies on my portal I see arrear amounts that do not make sense. I called them, a lady called Phiwe Motene rudely explained that the reason for this is that I resigned at my work hence the policy in question has arears. when I check my payslips with HR I see that Assupol has been deducting money. I must say that they never cared to call me to discuss areas nor send emails worse every time when I try to to call them they don't answer phones or they place me under long queues and when I use their online system its always sloppy or down. Now I want to claim and they are strategically delaying the claim with baseless explanations. I asked to talk to their manager and they gave me Reabetswe Pule who claims to be an intern or placed under a development programme. I requested for my policy schedules from Ms Hope and they have not yet sent me anything. I sent all my payslips and a service record that does not reflect any resignation from my side. The policies are still active and I am owed cash back monies on many policies and Assupol has been quite about all this. Assupol is a **** and uses faces of celebrities like Connie Ferguson as their brand ambassador whilst their service delivery and lack of compassion can be compared to nothing that equates to the Fergusons. This is false advertising and the public broadcaster will be notified about this. I am very MAD and will not stop fighting for what's mine, how do they expect me to bury my aunt?