Long awaiting time for clothing

Item: Sanlam
Rating: 2
Author: Liezel W

I would just like to know why Sanlam always are delayed when requesting money from my kids trust fund... Every time I must wait for weeks for a simple quote payout.

I suggest you relook the principles around obtaining money for the kids necessities.

I only request clothes once a year and every time I must wait...

RD Williams Fund ***

Helpful (0)

Replies (4)

Sanlam's replyOfficial

01 Nov 2023, 14:25

Good afternoon Liezel

We apologise for your service experience and have requested urgent assistance from the responsible department.

Regards
Sanlam Client Care

Sanlam's reply01 Nov 2023, 14:25

Official

Good afternoon Liezel

We apologise for your service experience and have requested urgent assistance from the responsible department.

Regards
Sanlam Client Care

Liezel W's updateReviewer Update

01 Nov 2023, 16:44

I thank you kindly. It's not nice to see the disappointment on your kids faces.

Liezel W's update01 Nov 2023, 16:44

Reviewer Update

I thank you kindly. It's not nice to see the disappointment on your kids faces.

Sanlam's replyOfficial

02 Nov 2023, 07:23

It is our pleasure, Liezel.

We really do apologise for your experience.

Regards
Sanlam Client Care

Sanlam's reply02 Nov 2023, 07:23

Official

It is our pleasure, Liezel.

We really do apologise for your experience.

Regards
Sanlam Client Care

Sanlam's replyOfficial

02 Nov 2023, 15:05

Hello Liezel

We have received feedback that you are being assisted.

Regards
Sanlam Client Care

Sanlam's reply02 Nov 2023, 15:05

Official

Hello Liezel

We have received feedback that you are being assisted.

Regards
Sanlam Client Care