Loan Debit Order for December 2021

Poor customer serivce. Receive a sms where Sanlam will deduct the personal loan on the 15th of December 2021. I phoned in. The phone ring twice and then silence. If you leave the phone then an operator pick up, but no voice. You are still connected on the call. Still holding on, eventually an operator will answer. I told the operator that I only get paid on 20 December 2021. They said that they will change the date. Today I receive the same sms again. Same story as a week ago. No sound, No operator and no service. A lady eventually answered and took my ID number. Then she transferred me. I am still holding on the line. Then the music play and then it disappear. This is ridiculous. I am holding now for 40 minutes on one call.