Loan Application

I have had major dissatisfaction with the handling of my loan application, submitted on 06 February 2026.

Following my application, I submitted all requested documentation via email as instructed. However, when I followed up on 14 February 2026, I was informed that my application had been cancelled due to a supposed failure to provide the necessary paperwork.

It is disappointing that despite my compliance, Sanlam provided no feedback or communication regarding the status of my documents. This lack of professionalism and poor internal coordination is unacceptable.

As a result of this experience and the perceived incompetence of this facility, I have lost confidence in Sanlam’s services.I intend to withdraw all my investments and terminate my relationship with your institution.