Load of ****

On the 27/01/201 my account was debited with a installment of a loan that was allready paid in full it took me a week just to get a paid up letter, the thing that ****es me off is that it will have negative impact when I apply for a mortgage loan just because some one didn't care to do his or her work. When asked to speak to a superior no one seems to be available they just hang up or put you on hold. All I want is my money back asap this thing of 5 to 10 days to wait for it is unacceptable. I can't believe that Sanlam want to be associated with with Direct Axis