Living Benefits - Backlog has a snowball effect of settlement of claim

I shared my review on Sanlam's backlog last week that was delaying processing of my claim, I received prompt feedback on my review/complaint and the claim was approved within 2 days. However, there is now a delay when it comes to paying out the funds. I already submitted the signed option form with all the initial documents for the disability claim, only to find that it is being requested again, I sent it in this morning, and received and email stating that I can expect the payment by 17 June 2025. If Sanlam Living Benefits had adhered to the SLA/TAT then this would not be the case. This is my only source of income at the end of this month (I am awaiting my provident fund option to be processed). I have been unable to get hold of Leigh-Roy today, (5 calls with no answer), It would have been helpful to confirm if this is indeed the case or if the payment will also be expedited. I cannot afford to spend airtime on hold for the call center.