Living Benefits

Good day

In 2017/01/31 I was released from work due to Medical unfit. I have a life cover with Sanlam that includes death benefit, dread deaseas benefits and living benefits (I have join the policy since 2009).

I submitted my I'll retirement certificate to show that I'm no longer working due to illness. Sanlam requested that I should submit the following documents and the dates: 1. Medical report from my specialist (Orthopaedic Specialist 30/04/2017) 2. Medical report from my specialist (Neurosurgeon 01/06/2017) 3. Hospital report (11/04/2017) 4. Physiothe******(14/05/2018) 5. Occupational the******(14/05/2018 6. Diagnostic Radiologist(04/06/2018) 7. Ill-Health Retirement Certificate (14/05/2018) 8. They refer me to their Dr (Dr Ledwaba Orthopaedic Specialist 07/02/2018) All the reports requested I paid them myself and i have submitted everything they requested

On the 23 July 2018 I received an email from Sanlam asking me to go and consult to the Chronic Pain Specialist, I ask around about the specialist but unfortunately I could not find any then on the 25 July 2018 I send them an email requesting them to provide me with the name of the chronic pain specialist unfortunately they refer me back to my Dr so I could ask him where I could find the specialist. Unfortunately they said there is no chronic pain Specialist. When they are supposed to pay they always want something and I always comply.