Life insurance with Sanlam

I submitted a claim around November 2023, a father of my child passed away, he had a life cover with Sanlam. All documents were sent, I have been calling in to their call centre, it’s almost 8 months since the claim was submitted. Few days back I call and was told the claim is sitting with management for approval. I do not think they understand the pain of losing a loved one, a father who was responsible for his child well being. We Struggling to make the ends meet whereas there is an inheritance for the kids.