JE
Jon E
1 reviews | Active since Oct 2018
15 Nov 2021, 16:48
Life Insurance Company
Very bad service from this life insurer. My mother-in-law paid her life policy for more than 14 years. Now that she passed away they have all excuses for not paying. The worst is they dont give any information. I have been trying to contact them but with no luck. I will never in my life take out a policy with this company.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
15 Nov 2021, 16:51Dear Jon
We acknowledge receipt of your complaint. Please accept our condolences to you and your family during this difficult time. Please provide your mother-in-law's ID or policy number for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Please accept our condolences to you and your family during this difficult time. Please provide your mother-in-law's ID or policy number for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply15 Nov 2021, 16:51
Official
Dear Jon
We acknowledge receipt of your complaint. Please accept our condolences to you and your family during this difficult time. Please provide your mother-in-law's ID or policy number for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Please accept our condolences to you and your family during this difficult time. Please provide your mother-in-law's ID or policy number for further investigation.
Kind regards,
Sanlam Client Relations
JE
Jon E's updateReviewer Update
15 Nov 2021, 20:27Policy number MF22949, ID no ***
JE
Jon E's update15 Nov 2021, 20:27
Reviewer Update
Policy number MF22949, ID no ***
Sanlam's replyOfficial
16 Nov 2021, 09:04Dear Jon
Thank you for the details. One last question please, do you perhaps know the name of that life cover policy?
Thank you and regards,
Sanlam Client Relations
Thank you for the details. One last question please, do you perhaps know the name of that life cover policy?
Thank you and regards,
Sanlam Client Relations
Sanlam's reply16 Nov 2021, 09:04
Official
Dear Jon
Thank you for the details. One last question please, do you perhaps know the name of that life cover policy?
Thank you and regards,
Sanlam Client Relations
Thank you for the details. One last question please, do you perhaps know the name of that life cover policy?
Thank you and regards,
Sanlam Client Relations
JE
Jon E's updateReviewer Update
16 Nov 2021, 09:24Martins Funeral, African Life (now Sanlam) is the underwriters.
JE
Jon E's update16 Nov 2021, 09:24
Reviewer Update
Martins Funeral, African Life (now Sanlam) is the underwriters.
Sanlam's replyOfficial
16 Nov 2021, 10:20Thank you, Jon.
With all the information you have provided I can now refer it to the correct team for further handling. They will be in touch with you.
Regards
Sanlam Client Relations
With all the information you have provided I can now refer it to the correct team for further handling. They will be in touch with you.
Regards
Sanlam Client Relations
Sanlam's reply16 Nov 2021, 10:20
Official
Thank you, Jon.
With all the information you have provided I can now refer it to the correct team for further handling. They will be in touch with you.
Regards
Sanlam Client Relations
With all the information you have provided I can now refer it to the correct team for further handling. They will be in touch with you.
Regards
Sanlam Client Relations