LIFE COVER WITH FUNERAL COVER. I claimed for my moms death and they never even bother to call me and let me know that they wont be paying had to sit there with hope and waste my petrol to follow up

My problem is I have been a good client since 2016 then I had a problem with money didnt pay for July but then paid in August 2017 what is so funny they are saying my policy lapsed on the 15th of June but now how can that be if I have already paid for June it does not make sense.

The lady who helped me Sonja Du Toit she was very helpful at first but after all this she became useless all she wanted was commission out of this. I went to aplly for claims on the 10 of Nov then I emailed them on the 15th of november and went to Sanlam now the lady Renee Du Plessis only checked my documents when i was there it was after 48hrs going to 72hrs. She also failed to assist me How can a death policy only lapsed after a month of not paying . i thought only life policy works like that not funeral SANLAM is a *****ed company and I am sure so many people agree with me on this matter.

Now all I want is for them to pay me all of my premiums so that I can find myself a better company to assist me

i dont want my kids to be in-trouble if I may happen to pass so i want them to pay me all of my premiums