Life Cover
Useless company I feel for you consultant and advisors, I app**** for life cover and every week the was something shorting and the advisor had to come to take me for blood tests using his own car and today my application it’s declined reAson being overweight how is 95kg overweight? I feel for your advisors that have to run around for nothing if all the tests where conducted once and check for whatever you wanted to check instead of every week I’m at the lab or at my Doctor. This is stupid keep your life cover I’ll get another provider.
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Replies (2)
Sanlam's replyOfficial
17 Sept 2021, 09:40Dear Nwabisa
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards Client Relations
Sanlam's reply17 Sept 2021, 09:40
Official
Dear Nwabisa
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards Client Relations
Sanlam's replyOfficial
17 Sept 2021, 13:37Dear Nwabisa
We have tried calling you but were unable to reach you. Please provide a convenient time for us to call again.
Kind regards,
Sanlam Client Relations
We have tried calling you but were unable to reach you. Please provide a convenient time for us to call again.
Kind regards,
Sanlam Client Relations
Sanlam's reply17 Sept 2021, 13:37
Official
Dear Nwabisa
We have tried calling you but were unable to reach you. Please provide a convenient time for us to call again.
Kind regards,
Sanlam Client Relations
We have tried calling you but were unable to reach you. Please provide a convenient time for us to call again.
Kind regards,
Sanlam Client Relations