Lies after lies *********

We having the worst experience at Sanlam ,my fiancé made a claim in January 2018 , where after a month of no feedback we went to the branch to enquire what was the hold up. The told us of an outstanding document that was required from high court. Fast forward to this year. On June 27 a letter from the high court that was missing was submitted at the local branch in Pretoria CBD. The consultant said a specialist would call by Wednesday 29 . But no call. We had to call to follow up where we got no answers. On Tuesday 2July we went back to the branch , where we found out that the matter was never escalated to begin with. The matter was only then escalated to the specialist who goes by the name emelita I think. Who later gave my fiancé a call around 1pm on the same day. She concluded by saying she would sent a letter that he would have to take to the high court so they can make the letter of authority which was the only thing that they say was blocking the payment to be made. Emelita Adonise the specialist said she would send the letter on the same day or the following day in the morning sinces it was already late, mind you it was just after 1pm. So the letter was never sent on the second July. My fiance called the call center more than 5 time on Wednesday the 3rd of July where the consultant said they , the spoke to emelita and she said the letter would be sent before end of business day. The last call we made was around 15:00 where the consultant John vermeln gave assures that the letter would be sent before end of business day 3July 2019. No email was sent till today the 4July . I am very disappointed in Sanlam , it's dragging and *********.