*****, Useless and Poor service

*****, Useless and Poor service

I submitted a funeral claim on the 23 January 2023, I have been taken from one angle to another. Full of lies and empty promises, hopeless complaint process. I visited the Assupol office in Kuruman town more than 10 times, clueless staff, they referred me to contact the national office. I spent over 200 airtime on calls, I called, no one was available to assist, I was listening to their call center holding music until my airtime ran out. I sent an email to the complaint department on 01/02/2023. Complaint personnel also made false claims that I was long paid. After 3 days of not getting any money I sent another email to indicate there’s still no money paid. Complaint personnel then requested a bank statement, then realised there’s still no money paid. I had to send another follow up email, only then she indicated that the matter had been escalated to the claims department. They are causing double pain for the grieving people, selling deceits and empty promises. They are still debiting my account for a policy that I sent a claim for, how insane is that? I called, sent numerous emails, every time they say the money is paid but still today Dololo. I'm done with this useless Assupol