Let down by Sanlam

I complained two months ago about Sanlam. A double deduction was made of a monthly payment for a pension. There was an immediate response from Sanlam. Unfortunately, I cannot recommend Sanlam to anybody. It has been two months since I requested service from Sanlam but still no progress. Even with at least 18 emails exchanged between us nothing has changed, except the company's passing the buck from one person to another. I just cannot understand why such a little problem had to become an example of pure incompetence. I shudder to think what a drama awaits me when it becomes time for my poor domestic worker to draw her pension.