PD
Petunia D
1 reviews | Active since Oct 2018
22 Oct 2020, 12:35
Legacy Beneficiary Fund
I honestly wish Sanlam Legacy Beneficiary Fund took people seriously. I don't have to write to hellopeter to get your attention, sending a email should be enough. I sent in claims 3weeks back but as usual I don't know what's going on. Previously I requested to be sent balances of my kids fund because I haven't received that through the post but no response. That was two months back. It's always the same silent treatment. I've been told a claim takes 14 working days to be finalised. My 14 days is up meaning I can expect payment today? I hope so because my kids need the clothing. I submitted everything and I waited for the standard time frame given. Communication is all I'm asking for.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
22 Oct 2020, 13:34Dear Petunia
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Sanlam's reply22 Oct 2020, 13:34
Official
Dear Petunia
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
22 Oct 2020, 15:20Dear Petunia
We have been informed that the relevant department has also received your complaint via the Sanlam's website. They are attending to your matter and will be in touch with you.
Kind regards,
Sanlam Client Relations
We have been informed that the relevant department has also received your complaint via the Sanlam's website. They are attending to your matter and will be in touch with you.
Kind regards,
Sanlam Client Relations
Sanlam's reply22 Oct 2020, 15:20
Official
Dear Petunia
We have been informed that the relevant department has also received your complaint via the Sanlam's website. They are attending to your matter and will be in touch with you.
Kind regards,
Sanlam Client Relations
We have been informed that the relevant department has also received your complaint via the Sanlam's website. They are attending to your matter and will be in touch with you.
Kind regards,
Sanlam Client Relations