PD
Petunia D
1 reviews | Active since Oct 2018
12 Jan 2022, 10:19
Legacy beneficiary fund
I sent transport claims for four of my kids who are supposed too be starting school today. The quotation is new its from November last year and it states prices for 2022. I've been calling and emailing back and forth with the complaints department because my claims were last the 14 days turn around time but I got no proper answers. Monday I get a email that no claims will be paid I must resend everything to land with a new quotation. The quotation I sent in wasn't even a month old. So 40 days after I send transport claims that's my response I got. Two days before schools reopen. Why wasn't I consulted earlier because I have called and emailed every two to three days asking for feedback.. All my kids are home todAy because their driver left them because they didn't pay. Why am I treated this way. I have special needs children and they already missed their annual check up provided by their school. How will I pay for them to get the check up. They are all here with me at home. How cruel can sanlam be. Please cancel the fund if u must but I need that transport money my kids deserve to go to school. This is not right. Don't refer me to complaints department I just want my kids money please.
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Replies (14)PD
Petunia D's updateReviewer Update
12 Jan 2022, 10:24I was told twice there's a backlog which is why my claims haven't been attended. I waited and waited. Imagine the look on the kids face when their transport left them. The driver is within his right to leave them behind its not his job to be concerned. I'm sitting here with crying kids who don't understand why they're in school uniform at home.
PD
Petunia D's update12 Jan 2022, 10:24
Reviewer Update
I was told twice there's a backlog which is why my claims haven't been attended. I waited and waited. Imagine the look on the kids face when their transport left them. The driver is within his right to leave them behind its not his job to be concerned. I'm sitting here with crying kids who don't understand why they're in school uniform at home.
Sanlam's replyOfficial
12 Jan 2022, 10:53Dear Petunia
Your reply is noted.
The relevant department is currently busy with your matter.
Their office will make contact shortly.
Kind regards
Client Relations
Your reply is noted.
The relevant department is currently busy with your matter.
Their office will make contact shortly.
Kind regards
Client Relations
Sanlam's reply12 Jan 2022, 10:53
Official
Dear Petunia
Your reply is noted.
The relevant department is currently busy with your matter.
Their office will make contact shortly.
Kind regards
Client Relations
Your reply is noted.
The relevant department is currently busy with your matter.
Their office will make contact shortly.
Kind regards
Client Relations
PD
Petunia D's updateReviewer Update
12 Jan 2022, 21:03I have not received any feedback or email regarding this matter. Can you please give me a direct email address of someone who can assist me in getting my kids to school. This is just frustrating.
PD
Petunia D's update12 Jan 2022, 21:03
Reviewer Update
I have not received any feedback or email regarding this matter. Can you please give me a direct email address of someone who can assist me in getting my kids to school. This is just frustrating.
PD
Petunia D's updateReviewer Update
13 Jan 2022, 10:33Day 41
Still no email from any Sanlam representative. No response at all. Since the 15th December I was told claims are in processing with the supervisor but Still no money in my account. My children are still sitting at home on a school day. Again. Their basic right to education is infringed.
Am I expected to walk these kids to school? Wheelchair and all?
I'm glad your offices aren't nearby because I'd be camping outside until you processed the claims. All documents are with you. I'm not asking for a loan I'm asking for what's rightfully theirs.
My email address again ***.
Still no email from any Sanlam representative. No response at all. Since the 15th December I was told claims are in processing with the supervisor but Still no money in my account. My children are still sitting at home on a school day. Again. Their basic right to education is infringed.
Am I expected to walk these kids to school? Wheelchair and all?
I'm glad your offices aren't nearby because I'd be camping outside until you processed the claims. All documents are with you. I'm not asking for a loan I'm asking for what's rightfully theirs.
My email address again ***.
PD
Petunia D's update13 Jan 2022, 10:33
Reviewer Update
Day 41
Still no email from any Sanlam representative. No response at all. Since the 15th December I was told claims are in processing with the supervisor but Still no money in my account. My children are still sitting at home on a school day. Again. Their basic right to education is infringed.
Am I expected to walk these kids to school? Wheelchair and all?
I'm glad your offices aren't nearby because I'd be camping outside until you processed the claims. All documents are with you. I'm not asking for a loan I'm asking for what's rightfully theirs.
My email address again ***.
Still no email from any Sanlam representative. No response at all. Since the 15th December I was told claims are in processing with the supervisor but Still no money in my account. My children are still sitting at home on a school day. Again. Their basic right to education is infringed.
Am I expected to walk these kids to school? Wheelchair and all?
I'm glad your offices aren't nearby because I'd be camping outside until you processed the claims. All documents are with you. I'm not asking for a loan I'm asking for what's rightfully theirs.
My email address again ***.
Sanlam's replyOfficial
13 Jan 2022, 10:43Dear Petunia
Please accept our apology for not receiving feedback yet. We are following up with the department.
Regards
Sanlam Client Relations
Please accept our apology for not receiving feedback yet. We are following up with the department.
Regards
Sanlam Client Relations
Sanlam's reply13 Jan 2022, 10:43
Official
Dear Petunia
Please accept our apology for not receiving feedback yet. We are following up with the department.
Regards
Sanlam Client Relations
Please accept our apology for not receiving feedback yet. We are following up with the department.
Regards
Sanlam Client Relations
PD
Petunia D's updateReviewer Update
13 Jan 2022, 10:57I'm only interested in getting my kids to school. We don't even know what class they are in. Books were supposed to be collected yesterday. Teaching is already in progress. No apology is good enough at this stage. clearly I'm not a valued client. I just need my kids in school and the assurance payment for six months. That's all. I trust I won't have to keep making a noise for attention and I'll have communication today
PD
Petunia D's update13 Jan 2022, 10:57
Reviewer Update
I'm only interested in getting my kids to school. We don't even know what class they are in. Books were supposed to be collected yesterday. Teaching is already in progress. No apology is good enough at this stage. clearly I'm not a valued client. I just need my kids in school and the assurance payment for six months. That's all. I trust I won't have to keep making a noise for attention and I'll have communication today
Sanlam's replyOfficial
13 Jan 2022, 11:23Dear Petunia
We understand your frustration and have requested that they contact you urgently.
Regards
Sanlam Client Relations
We understand your frustration and have requested that they contact you urgently.
Regards
Sanlam Client Relations
Sanlam's reply13 Jan 2022, 11:23
Official
Dear Petunia
We understand your frustration and have requested that they contact you urgently.
Regards
Sanlam Client Relations
We understand your frustration and have requested that they contact you urgently.
Regards
Sanlam Client Relations
PD
Petunia D's updateReviewer Update
13 Jan 2022, 11:48Please ask them to communicate with me on my email because I have no network reception for calls at the moment
PD
Petunia D's update13 Jan 2022, 11:48
Reviewer Update
Please ask them to communicate with me on my email because I have no network reception for calls at the moment
Sanlam's replyOfficial
13 Jan 2022, 12:13Hi Petunia
I will convey your message.
Regards
Sanlam Client Relations
I will convey your message.
Regards
Sanlam Client Relations
Sanlam's reply13 Jan 2022, 12:13
Official
Hi Petunia
I will convey your message.
Regards
Sanlam Client Relations
I will convey your message.
Regards
Sanlam Client Relations
PD
Petunia D's updateReviewer Update
24 Jan 2022, 11:52I am still waiting for feedback regarding my claim. I'm disappointed to say the least. I'm still writing countless emails and I'm being given a new date for updates but no results.
PD
Petunia D's update24 Jan 2022, 11:52
Reviewer Update
I am still waiting for feedback regarding my claim. I'm disappointed to say the least. I'm still writing countless emails and I'm being given a new date for updates but no results.
PD
Petunia D's updateReviewer Update
24 Jan 2022, 11:56I don't understand how long must I wait for January transport fees because the arrangement I made with the driver needs me to pay January transport fees asap. He was kind enough to help me and take the kids to school.
PD
Petunia D's update24 Jan 2022, 11:56
Reviewer Update
I don't understand how long must I wait for January transport fees because the arrangement I made with the driver needs me to pay January transport fees asap. He was kind enough to help me and take the kids to school.
Sanlam's replyOfficial
24 Jan 2022, 13:38Good day Petunia
We are following up with the relevant department. They will be in touch with you.
Regards
Sanlam Client Relations
We are following up with the relevant department. They will be in touch with you.
Regards
Sanlam Client Relations
Sanlam's reply24 Jan 2022, 13:38
Official
Good day Petunia
We are following up with the relevant department. They will be in touch with you.
Regards
Sanlam Client Relations
We are following up with the relevant department. They will be in touch with you.
Regards
Sanlam Client Relations
PD
Petunia D's updateReviewer Update
25 Jan 2022, 07:24I'm still waiting. No replies to any of my emails. I hope people see this. Sanlam doesn't care. Think twice before working with them! I checked other complaints similar to mine. It doesn't care about us little people.
It's time to pay February fees and I don't even have January money yet.
I'm tired of fighting since December. I want the funds closed and given to a different institution. Can someone contact me regarding that
It's time to pay February fees and I don't even have January money yet.
I'm tired of fighting since December. I want the funds closed and given to a different institution. Can someone contact me regarding that
PD
Petunia D's update25 Jan 2022, 07:24
Reviewer Update
I'm still waiting. No replies to any of my emails. I hope people see this. Sanlam doesn't care. Think twice before working with them! I checked other complaints similar to mine. It doesn't care about us little people.
It's time to pay February fees and I don't even have January money yet.
I'm tired of fighting since December. I want the funds closed and given to a different institution. Can someone contact me regarding that
It's time to pay February fees and I don't even have January money yet.
I'm tired of fighting since December. I want the funds closed and given to a different institution. Can someone contact me regarding that
Sanlam's replyOfficial
26 Jan 2022, 13:38Dear Petunia
Your comments are noted. Our team will be in touch.
Regards
Sanlam Client Relations
Your comments are noted. Our team will be in touch.
Regards
Sanlam Client Relations
Sanlam's reply26 Jan 2022, 13:38
Official
Dear Petunia
Your comments are noted. Our team will be in touch.
Regards
Sanlam Client Relations
Your comments are noted. Our team will be in touch.
Regards
Sanlam Client Relations