Left in the Dark: Unresolved Claim and No Support

I'm writing to express extreme frustration with the lack of communication and delayed resolution of my claim for my late mother's pension fund, submitted in 2024. Despite multiple emails, l've received no meaningful updates, and the only response was a request for my late mother's ID. The claim has been "under investigation" for months, with no clarity on the payout. This delay is causing me significant distress, as I'm supposed to start school on February 24th, and without the payout, I won't be able to pay my school fees. My mother was the one paying for my education, and I have no alternative means of funding. I urgently need a resolution and clear communication regarding the claim's status and payout to avoid being delayed or unable to attend school.